Laboratories
Modern Laboratory Operations For Behavioral Health
Coordinate orders, specimens, results, chain of custody, billing, and operational reporting across every partner facility.
Mission ControlLive
Orders
Specimen Tracking
Results
Billing
Current Operational Challenges
Portals, PDFs, and Reconciliation
Orders fragmented across portals
Specimen tracking on paper
Result delivery inconsistent
Chain of custody hard to prove
Billing reconciliation is manual
Provider communication scattered
Operational reporting unavailable
Behavioral health labs lose revenue and reputation to preventable coordination errors that a modern operating system would eliminate.
Why Traditional Software Fails
Point Tools Cannot Operate An Organization
- LIS systems handle the science; they do not operate partner workflows
- Every partner facility sends orders differently
- Nothing ties results back to the operating rhythm of the customer
- Executives lack a live view of throughput, revenue, and issues
How HelioBH Changes Operations
One Connected Flow
Order
Collection
Chain of Custody
Lab Processing
Result Delivery
Provider Communication
Billing
Executive Reporting
Modules Used
Every Operation. One Platform.
Order Management
Every order from every partner in one queue.
Specimen Tracking
Live status from collection through delivery.
Result Reporting
Consistent, auditable result delivery.
Provider Communication
Every conversation in the operational record.
Chain of Custody
Custody events captured end-to-end.
Billing
Reconciled billing across partners.
Mission Control
Live operational view for lab leadership.
AI COO
Surface throughput risk, delays, and trends.
Executive Reporting
Volume, revenue, and partner performance.
Business Outcomes
What Executives Should Expect
Faster turnaround
Cleaner billing
Fewer disputes
Higher partner retention
Live executive visibility
Auditable chain of custody
Customer Journey
Every Milestone Connected
Step 1
Order Placed
Step 2
Specimen Collected
Step 3
In Transit
Step 4
Received
Step 5
Processed
Step 6
Result Reported
Step 7
Provider Reviewed
Step 8
Billed
Step 9
Reconciled
Step 10
Reported
Built For The Whole Leadership Team
Lab CEOLab DirectorOperations DirectorBilling LeadClient SuccessIT Leadership
HelioBH complements — never replaces — your LIS. We operate the workflows around it.